Last updated: April 20, 2026
At Rewaj, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we handle order processing, delivery timelines, and shipping-related concerns so you know exactly what to expect when shopping with us.
1. Order Processing Time
All orders are processed within 1–2 working days after confirmation. Orders placed on weekends or public holidays may experience slight delays as processing resumes on the next working day. We make every effort to prepare and dispatch your order as quickly as possible while maintaining quality checks.
2. Delivery Timeframe
Once your order has been dispatched, delivery typically takes 3–7 working days depending on your location within Pakistan. Deliveries to major cities are usually faster, while remote areas may require additional time. Please note that unexpected delays due to weather, courier issues, or high order volume may occasionally occur.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase. From time to time, we may offer free delivery promotions, which will be mentioned on our website or marketing campaigns.
4. Order Tracking
After your order is shipped, you may receive a confirmation message or tracking details (if available) so you can monitor your delivery status. This helps you stay updated on when your order will arrive.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) for your convenience across Pakistan. Please ensure that someone is available to receive the parcel and make the payment at the time of delivery to avoid any inconvenience.
6. Delivery Attempts
Our courier partners may attempt delivery more than once. If the delivery is unsuccessful due to unavailability or incorrect information, the order may be returned to us. In such cases, re-shipping may require additional charges.
7. Incorrect Address Information
It is the customer’s responsibility to provide accurate shipping details at checkout. If an incorrect or incomplete address is provided, it may result in delays or failed delivery. Rewaj is not responsible for orders delivered to the wrong address due to customer error.
8. Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact us within 24 hours of delivery with proper evidence (photos or videos). We will investigate the issue and assist you accordingly.
9. Delays Beyond Our Control
While we strive to meet all delivery timelines, certain delays may occur due to factors beyond our control, such as courier disruptions, natural conditions, or peak seasons. We appreciate your patience and understanding in such situations.
10. Contact Us
For any shipping-related questions or concerns, feel free to contact us at:
Email: rewajstore@gmail.com