Last updated: April 20, 2026

At Rewaj, we aim to deliver products that meet your expectations. However, we understand that sometimes things don’t go as planned. This policy explains how returns, refunds, and exchanges are handled to ensure a smooth and fair experience for both sides.

1. Eligibility for Returns

We accept returns only in specific situations where the product is damaged, defective, incorrect, or significantly different from what was shown on our website. To qualify for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories. Requests made without valid reasons or after the allowed time frame may not be approved.

2. Return Request Timeframe

Customers must request a return within 3 days of receiving the order. This helps us verify the issue quickly and resolve it without unnecessary delays. Requests submitted after this period may not be entertained, as we cannot ensure the condition of the product beyond this timeframe.

3. Proof Requirement

To process your return request, you must provide clear evidence such as images or videos showing the issue with the product. This step is necessary to maintain transparency and avoid misuse of the return policy. Without proper proof, your request may be declined.

4. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or business reasons. These may include used products, personal care items that have been opened, and items purchased on sale or clearance. We encourage you to review product details carefully before placing your order.

5. Refund Process

Once your return request is approved and the product is received (if required), we will process your refund. Refunds are usually issued in the form of store credit or bank transfer, depending on the situation. Please allow a few working days for the process to be completed after approval.

6. Exchange Policy

In cases where you receive a defective or incorrect product, we may offer an exchange instead of a refund, depending on product availability. Our goal is to make sure you receive exactly what you ordered without additional hassle.

7. Return Shipping

In most cases, customers may be responsible for return shipping costs unless the issue is clearly due to our mistake (such as wrong or damaged item). If the return is approved due to our error, we will guide you through the process accordingly.

8. Order Cancellation

Orders can only be cancelled within a limited time after placing them. Once an order has been processed or shipped, it cannot be cancelled. We recommend reviewing your order details carefully before confirming your purchase.

9. Late or Missing Refunds

If you have not received your refund within the expected time, we recommend first checking with your bank or payment provider. If the issue persists, you can contact us directly, and we will assist you in resolving it as quickly as possible.

10. Contact Us

If you have any questions regarding returns or refunds, feel free to reach out to our support team:
Email: rewajstore@gmail.com